SUPERLIFE
SUPPORT
Please review the Frequently Asked Questions list below before submitting your question or support request by
going to the "Contact Us" page.
Frequently Asked
Questions
Licensing/ Ordering
Registration Codes
Install/ Uninstall
Support for Multi Users or Teams
Saving Files
Macintosh or Linux Versions of Superlife?
Printing
Data Backups
Licensing/ Ordering
FAQ
Q: Who is Superlife suitable for?
Superlife planning program will help anyone who are seriously committed to life-long personal development. You
may also be going through a major transition in your life but are stressed and feeling out of control. This
includes young people trying to decide what career to follow, people in their thirties who want to get serious
about their future life, people going through a mid-life crisis, people who hate their job/ career/ relationships/
general life situation, people who are thinking about their retirement years.
And people who have lost their zest for life and know that their old life is over but have the capacity and
passion to contribute a lot more to making the world a better place and have decided to get on with living their
truth and not dying with massive regrets about what could have been.
Q: Can I buy the program if I live outside Australia?
If you have a credit card you can pay for the Superlife program from anywhere in the world.
Q: I have a desktop and a laptop - how many licenses do I need to buy?
The Superlife software program is sold for use on a single machine, so you need to decide which computer you are
going to install it on. Please note that if you buy Superlife through your work, it is your company (not you) that
owns the license. If you move to another job, you would have to buy a license of your own.
Q: What currency is the price quoted on your website for Superlife?
All prices are in US dollars. For Australian customers, a GST of 10% will be added to the price quoted.
Q: How do I transfer my copy of Superlife to my new PC?
Please email support@superlife.net.au with details of the
purchase details (name and date of purchase and email address) and we will sort it out from there.
Q: Do you offer multi-user licenses of Superlife?
Multiple-user licenses are exactly the same as if you had purchased multiple single-user licenses individually,
but have the additional benefit of volume discounts.
Superlife is a personal planning program and is not groupware or multi-user capable.
Q: Is there a CD version or is it only available via electronic download?
Superlife is only available via electronic download.
Q: Are upgrades free or do I have to pay for them?
Superlife minor and bug-fix updates are free to registered users of the same major release version. For example,
Superlife 1.x users are entitled to free updates to all 1.x releases.
Q: How long will it take me to produce my Superlife plan?
It will take you 12 to 14 hours to do your first Superlife plan and we recommend that you take about 2 weeks to
complete it, working 1 hour per day. Subsequent plans will take you much less time to do.
Q: What Windows applications are suitable for Superlife?
Windows 2000 SP4 (but you need to download and install Windows Installer 3 if you have not already got this on
your computer), Windows XP and Vista and Windows 2008.
Registration Codes
FAQ
Q: What is a registration code and where do I get it?
The registration code unlocks the Superlife program and allows only the purchaser to use the software on their
own computer. Once we receive your email that provides us with your machine code and your registration name you
should receive your registration code within a few hours or even less depending on time differences.
Q: Why haven't I received my registration code?
If you haven't received your registration code within 1-2 business days, please check your SPAM/ bulk folder. In
some cases our email with your registration details may be blocked or dropped by your ISP before it reaches
you.
If you still can't find your registration code, please email us again at register@superlife.net.au and include as much information as possible
about your order including your order number, name, email address and any other information that could help us
locate your order.
Q: I lost my registration code, how do I get it back?
If you lost or can't find your registration code, please email us at register@superlife.net.au and provide us with as much information as
possible so we can locate your oder.
Q: How do I enter my registration code into Superlife?
In your email client:
1) Highlight/ select all the text in the email we sent you containing your
registration key (version 1.0)
2 Copy it to your clipboard (Ctrl + C)
In your Superlife program registration page:
3) Paste the registration key information into the registration key field and click
the Register button.
4) Make sure that both the user name and registration key in the appropriate boxes
match the values from the email message.
Install/ Uninstall
FAQ
Q: How do I install Superlife?
Superlife uses an installer package from InstallShield to simplify the process. All you need to do is to run the
installer and follow the on-screen instructions.
Q: How do I uninstall Superlife?
If you want to uninstall Superlife, you can do so from the "Add/ Remove Programs" in the control panel. Simply
open the control panel, choose "Add/Remove Programs", find the entry for Superlife, and click on the "Remove"
button.
Support for Multi Users or
Teams FAQ
Q: Does Superlife support multiple users or groups?
Currently Superlife is a personal planning program and it does not support multiple simultaneous users sharing
access to the same data file.
Saving Files
FAQ
Q: Do I need to save my changes to a file?
Yes, the first time you enter data into the program and attempt to leave that section of the program, you will
be asked if you would like to save your changes. If you click 'yes' then you will be asked to select a name and
location for your data file
Q: Is there an auto-save, or do I always need to save manually?
No, the current version of Superlife does NOT have an auto-save feature. However, you can click 'File' and
'Save' at any time and if you attempt to leave each question/ answer section, you will be asked if you would like
to save your changes.
Q: My last life plan file does not open automatically when I launch Superlife, what do I
do now?
When you open the Superlife program you will always be presented with the main menu screen. To locate your
previous Superlife plan, simply click on the "Previous Superlife Plans" button, review the list of files, and then
click on the file that you were previously working on, and then click "OK" to continue.
Macintosh or Linux Versions
of Superlife FAQ
Q: Are there Mac or Linux versions available?
Superlife is a Windows application. We currently do not have any future plans for developing Mac or Linux
versions of Superlife.
Printing
FAQ
Q: How can I print my Superlife Plans, or Personal Action Plans?
The PRINT option under the FILE menu will allow you to print the plan document currently active. You can also
simply select the print button on the toolbar.
To print your action plans, click "Print This Action Plan" text at the top of the relevant action plan
template.
Q: How can I change the font size/ colour of the printouts?
The FONT SIZE option in the main plan window just under the 'Insert Sample Text' option allows you to change the
font size and/ or colour.
Q: Can I export the Superlife plans to a word processor?
Yes. The EXPORT option can be accessed in "Your Superlife Plan" section of the program. This will allow you to
save the file you are working on as a *.RTF file. This file can be imported into your word processor. This option
is not to be confused with the SAVE and SAVE AS option under the FILE menu which allows you to save your documents
in the Superlife program format.
Note: An *.RTF file can only be opened into your word processor if your word processor accepts this format.
Data Backups
FAQ
Q: How do I backup my data so I don't lose it?
It is important to back up your important data files regularly to avoid losing it in case of a problem.
To safeguard your data in case of computer problems you need a comprehensive back-up strategy including:
1) Backing up your data files and moving it off your computer hard drive to a
different media (disk, other hard drive, flash drive etc.). The test should be - if your hard drive crashes, do you
have a relatively recent copy of your data file in some other media?
2) Move important data to a different location - if your PC and backup media are
damaged in a house fire, flood or other disaster, do you have backups in some other location?
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